quick installation - NOT!

i have been struggling with streamyx settings for almost a week, and i FINALLY are able to use it. thanks to the cd instruction provided, that is not helping at all. in the box, we are provided a quick installation CD..so after waiting for 3 working days for the activation (that is after i sms the activation code), we tried to set it up. somehow it cannot be connected. when we called streamyx, the customer service said " ohh..we are not using that CD anymore. Please use the instruction guide for the modem."

ok..then why the hell you provide us the CD?..-__-"..ok, so we did the manual installation. everything is fine, but when we connect it, it says LIMITED CONNECTION. wth~..i called streamyx again..

me: "hello? i'm connected, but i can't connect to internet"

customer service: "is the username & password correct?"

me: "it's connected, i guess it's correct"

CS: " what username you put?"

me: "its XXX, as stated at the box"

CS: "please use XXX@streamyx"

me: "ok..ok i can access now. thanks"

my point is...at the box, they only provide you

username: XXX

streamyx username: XXX@streamyx.com

HOW THE HELL SHOULD I KNOW THAT I'M SUPPOSE TO USE THE USERNAME WITHOUT .COM? god..easy things should not be made complicated, please~

super pissed off but wth..i have internet baby!.. :P